Privacy policy

1 INTRODUCTION

This document sets out the privacy policy of Leapfrog Studio ABN 95 964 313 697 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.

By providing personal information to us, you acknowledge that we will collect, hold, use and disclose personal information in accordance with this privacy policy and applicable privacy laws.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

2 TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

  • names;

  • email addresses;

  • telephone numbers;

  • professional or business-related information provided in the course of enquiries or engagements;

  • information collected during user research and usability testing, including opinions, feedback, responses to questions, and behavioural observations;

  • audio, visual, screen recordings and transcripts created during usability testing sessions (where consent has been obtained); and

  • limited technical data relating to your interaction with our website, such as anonymised usage statistics and analytics data that does not identify you personally.


3      HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you:

  • contact us by email or other digital communication tools (including Slack);

  • engage us to provide consultancy, user experience or research services;

  • participate in user research or usability testing activities facilitated by us; or

  • interact with our website.

In connection with user research and usability testing, we may record sessions, screens, audio and participant commentary using third-party tools such as video conferencing, transcription, or usability testing platforms. These recordings are used solely for analysis, insight generation, and service delivery purposes.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

Our website uses standard analytics tools provided by our website hosting platform (including Squarespace) to collect anonymised usage data. This data does not include information that identifies you personally.

4      USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

  • to provide consultancy, user experience, research and related professional services;

  • to prepare proposals, manage projects, communicate with clients and participants, and issue invoices;

  • to conduct user research and usability testing, analyse results, and generate insights and recommendations;

  • to improve our services, methodologies, and internal processes; and

  • to disclose de-identified, aggregated or summarised research findings to our clients as part of our services. Where session recordings, transcripts, or identifiable research materials are provided to a client, this will only occur with the express consent of the relevant participant.

We may disclose or store personal information using third-party tools or service providers that operate inside or outside Australia, as well as to our clients where disclosure forms part of the services we provide, including the provision of research outputs. We may not always be able to identify the countries in which overseas recipients are located.

5 SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

6 LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

7 REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

8     COMPLAINTS

If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.

9 CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Name: Leapfrog Studio

Email: hello@leapfrogstudio.org

Our privacy policy was last updated on 18 December 2025.